The terms, in plain words

These terms are between you and Eddy’s Clothing Official of Dansoman, Accra, Ghana. By placing an order, booking a visit or creating an account you agree to them, together with our privacy page and our delivery and returns page.

You need to be 18 or older to order. A parent or guardian can order for a child.

You sign in with a code sent to your phone, so your account is as safe as your phone. Keep your number up to date, do not share your codes, and tell us if someone else has used your account.

• Prices are in Ghana cedis. Amounts shown in other currencies are only a guide, and you are always charged in cedis.
• The price of a style includes our fabric. Bringing your own fabric does not change the price.
• Some orders need a visit before the price is final, for example when we have not measured you yet. We confirm the price with you first and you only pay after that.
• You can pay in full or pay the deposit shown at checkout. Any balance is due before you collect your order or before we send it.
• Online payments are taken by Paystack, by card or Mobile Money. Payments made in the studio are recorded on your order and you get a receipt for every payment.
• Delivery is not included in the price. We agree the courier and its cost with you.
• If a price on the site is clearly a mistake, we will tell you and you can pay the correct price or cancel for a full refund.

Clothes made for you are cut to the measurements on your account. If our tailors measured you, the fit is our responsibility. If you measured yourself, please follow our measuring guide carefully: we check the numbers and ask about any that look wrong, but we cannot see you.

Bodies change, so measurements go out of date after a while and we will ask you to measure again before a new order.

• Every piece is cut and sewn by hand, so small differences from a photo are normal.
• Colours look different from one screen to another. If the exact shade matters, ask us for a photo of the cloth or see it in the studio.
• If you send us a picture of a design, we make our own version of it as closely as the fabric allows. You confirm that you are allowed to share the picture with us.
• If a ready piece sells out while you are paying, we make it for you instead and tell you straight away.

We check your fabric with you before we cut and tell you if there is not enough of it or if it has a fault we can see. We take care of it while it is with us, but we cannot be responsible for faults in the cloth itself, such as colour that runs or shrinking, that only show after it is cut, sewn or washed.

The ready date on your order is our honest estimate, not a guarantee. Making starts when we have your payment, your measurements and your fabric. If we are running late we will tell you, and if you need something for a set day, choose Express or tell us the date when you order.

We text you when your order is ready. Please collect it, or arrange delivery, within 60 days. After that we may not be able to keep it for you, and money already paid for the work done is not refunded.

Orders for weddings, churches, uniforms and resellers are priced by quote. The quote sets the quantity, price, deposit and dates, and where it differs from this page, the quote applies.

These are set out on our delivery and returns page, which is part of these terms.

The photos, designs and words on this site belong to Eddy’s Clothing. You are welcome to share links to them. Please do not copy them for business use, and do not misuse the site, for example by placing orders you do not mean to pay for or trying to get into another person’s account.

Tell us first. Most problems are settled in one WhatsApp conversation, and we would much rather put it right than lose you.

If we get something wrong, we will alter, remake or refund the piece. Our responsibility is limited to the amount you paid for that order. Nothing here takes away rights that Ghanaian law gives you as a customer. These terms are governed by the laws of Ghana.

We may update these terms. The terms that apply to your order are the ones on this page on the day you placed it.