Your information, kept simple

Eddy’s Clothing Official is a fashion house in Dansoman, Accra, Ghana. We run this website and are responsible for the information you give us here, in our studios and on WhatsApp.

For anything about your information, write to eddysclothinggh2@gmail.com or use any number on our contact page.

We only ask for what we need to make and deliver your clothes.

Phone number

To sign you in with a code, and to text you about your orders and visits.

Name and country

So we know who an order is for and how to reach you.

Email, if you give it

For receipts and for signing in with Google.

Measurements

Yours and those of anyone you order for, so we can cut to fit. We keep earlier sets so our tailors can see what changed.

Photos you upload

Pictures of a design you want. Only you and the studio see them. We never put them in our gallery.

Orders and visits

What you ordered, the fabric and colour, notes, appointment times and the studio you chose.

Delivery address

Only when you choose delivery, to send your order to you.

Payments

The amount, date, method and reference of each payment. We never see or store your card number or Mobile Money PIN.

Messages

What you send through the contact and group order forms, so we can answer.

Your connection

The internet address your device uses, kept briefly to stop abuse of sign-in codes and forms.

We use two cookies, and the site cannot work without them. We do not use advertising or tracking cookies, and we do not follow you around the internet.

• One keeps you signed in on this device until you sign out, for up to 90 days.
• One remembers what is in your bag on this device, for up to 30 days.
• Your browser also remembers, until you close it, that you have already seen our opening animation.

We never sell your information or give it to advertisers. These companies handle part of it for us, only to do the job named here:

Paystack

Takes card and Mobile Money payments on its own secure page.

A text message service

Delivers our text messages to your phone.

Hosting and storage

The companies that run this website and store its photos, including the ones you upload.

Google

Only if you choose to sign in with Google.

Couriers

Get your name, phone number and address when we deliver to you.

Some of these companies keep information on computers outside Ghana. We may also share information when the law requires us to.

We text you when something happens on your order or visit: a sign-in code, a payment received, your order being ready. These are part of the service.

Reminders are your choice. You can turn them off in your profile. We do not send marketing messages unless you have asked for them.

• Your account, measurements and order history stay for as long as you have an account, so you can reorder without being measured again.
• Photos you upload but never attach to an order are deleted after a week.
• Sign-in codes stop working after ten minutes.
• Records of payments are kept for as long as tax and accounting law requires, even after an account is closed.

Under Ghana’s Data Protection Act, 2012 (Act 843) you can ask us to:

• Show you the information we hold about you.
• Correct anything that is wrong. You can change your name, email and measurements yourself in your profile.
• Delete your account and what we hold, apart from the payment records the law makes us keep.
• Stop sending you reminders.

Write to eddysclothinggh2@gmail.com from the phone number or email on your account and we will act within 30 days. If you are not satisfied with our answer, you can complain to the Data Protection Commission of Ghana.

Accounts are for adults. When you order for a child, you give us their name and measurements as their parent or guardian, and they are kept under your account.

The site is encrypted, there are no passwords to steal because you sign in with a code, and only studio staff who need your details to make your order can see them. No system is perfect: if something ever goes wrong with your information, we will tell you.

If we change how we handle your information, we will update this page and the date at the top. For a change that matters, we will also tell you directly.