Getting it to you, and putting it right

Collection is free from either of our studios in Dansoman. We text you when your order is ready. Bring your order number, and pay any balance online beforehand or in the studio. Trying it on before you leave is the best way to be sure of the fit.

• We deliver across Ghana and to other countries, using DHL, FedEx, Ghana Post and couriers we trust.
• Delivery is not included in the price. When your order is ready we agree the courier and its cost with you on WhatsApp.
• Your order is sent once the balance and the delivery cost are paid.
• For orders leaving Ghana, any customs duty or tax charged by your country is yours to pay.

Please check your address, town and phone number at checkout. If a parcel comes back to us because the address was wrong or nobody could be reached, sending it again is charged again.

A piece made for you should fit. If it does not, tell us within 14 days of receiving it and before wearing it out or washing it.

• If our tailors measured you, we alter it free of charge, or remake it if it cannot be altered.
• If you measured yourself, we still alter it free of charge. If it needs more cloth or has to be made again, we charge only for the fabric.
• If your body has changed since you were measured, we can alter it for a small fee.
• For orders sent abroad, we will agree the simplest way with you: a local tailor at our cost up to an agreed amount, or sending it back to us.

Clothes made to your measurements, or in a fabric and colour chosen by you, are made for one person and cannot be sold to anyone else. They cannot be returned or refunded because you changed your mind. If there is a fault in our work, see the section below on faults.

A ready-to-wear piece bought from our shelf can be brought or sent back within 7 days if it is unworn, unwashed and has not been altered. You can exchange it for another size or piece, or have your money back. The cost of sending it back is yours unless the piece was faulty.

If there is a fault in our sewing or our fabric, tell us with a photo as soon as you notice it. We will repair it, remake it or refund it, and we cover the delivery both ways.

To cancel, message us on WhatsApp with your order number.

• Before we have cut your fabric: you get back everything you paid.
• After we have cut or started sewing: the deposit is kept to cover the cloth and the work, and anything you paid above the deposit is returned.
• Once the piece is finished: it is yours and the balance is due.
• Ready-to-wear pieces can be cancelled for a full refund any time before they are collected or sent.

Booking a measurement visit is free. You can cancel it yourself under your appointments up to two hours before it starts. After that, or to move it to another time, please call or WhatsApp the studio.

Refunds go back the way you paid: to the same card or Mobile Money number, or in cash if you paid cash in the studio. They usually arrive within 10 working days of us agreeing the refund. Delivery costs already paid to a courier are not refunded unless the fault was ours.